Live Guarantee and DOA Policy
All coral and plants are guaranteed live on delivery. Someone must be available upon first delivery attempt, where a signature may be required.
In the rare event of a DOA coral, please leave the coral in the bag and email a picture within 4 hours of delivery. In the unlikely event of a DOA plant, please email a clear picture within 12 hours of delivery. A refund or replacement will be organized immediately.
Any shipping delays beyond our control including but not limited to weather, mechanical failure, fault of shipping provider, or other "acts of God" which result in a loss are not included in our guarantee. (For this reason, we may contact you and delay your shipping to avoid severe weather conditions.) If you'd like to schedule a shipping date, please leave a note at checkout or contact us. Corals and plants can be held up to 1 week after purchase. If you have any issues or questions, please call or message us.